Domestic Shipping policy:
Orders are shipped within the 50 states will be provided by UPS. Other shipping methods can be provided if customer's address is a P.O. Box number. In stock item(s) are processed and shipped within 24 hours of the time we receive the order, unless specified otherwise. Preorder items will ship out the second day they arrive. Circumstances may arise that will delay the shipping process, in which case the customer will be notified immediately. ToyQube reserves the right to refuse service to customers at our discretion. ToyQube is not responsible for any customs, brokerage fees and taxes.
International Shipping Policy:
international orders will be shipped via USPS Air service. The full
value of the item(s) will be declared on the customs form. We do offer
other shipping methods, and the prices will vary depending on the
company. If you choose to use any of these companies, you will be
responsible for the price difference. The shipping charges are based on
the dimensions and weight of the box, which can be provided upon
request. In stock item(s) are processed and shipped within 24 hours of
the time we receive the order unless specified otherwise. Preorder items
will ship out the second day they arrive. Circumstances may arise that
will delay the shipping process, in which case the customer will be
notified immediately. Toy Qube reserves the right to refuse service to
customers at our discretion.
Toy Qube is not responsible for any customs, brokerage fees and taxes.
All Sales are final. Most of the products we sell are collectibe items, therefore we do not accept returns or exchange.
Please contact ToyQube if you need more information.ToyQube reserves the right to final decision.
Customers will have FIVE (5) business days from the received date of item(s) to contact us via phone or email regarding defective item(s). If customers exceeds the 5 day policy, after the item(s) was received and to notify ToyQube about any defects on the product(s), ToyQube will no longer responsible for the product. However, we do understand that there might be special exceptions. The ToyQube staff and ownership will pay careful attention to the circumstances and make decisions based on the facts received.
ToyQube will ship back the replacement to the customer, once the defective item(s) is returned to us and upon our examination that the defectiveness is under our responsibility. An agreed substitution may take place, only if the returned item(s) is out of stock. ToyQube is not responsible for the replacement and refund to a false report. In the event of a dispute, ToyQube reserves the right to final decision.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.