Customer Service

Shipping & Delivery

Domestic Shipping policy:

Orders are shipped within the 50 states will be provided by UPS. Other shipping methods can be provided if customer's address is a P.O. Box number. In stock item(s) are processed and shipped within 24 hours of the time we receive the order, unless specified otherwise. Preorder items will ship out the second day they arrive. Circumstances may arise that will delay the shipping process, in which case the customer will be notified immediately. ToyQube reserves the right to refuse service to customers at our discretion. ToyQube is not responsible for any customs, brokerage fees and taxes.

International Shipping Policy:

Most international orders will be shipped via USPS Air service. The full value of the item(s) will be declared on the customs form. We do offer other shipping methods, and the prices will vary depending on the company. If you choose to use any of these companies, you will be responsible for the price difference. The shipping charges are based on the dimensions and weight of the box, which can be provided upon request. In stock item(s) are processed and shipped within 24 hours of the time we receive the order unless specified otherwise. Preorder items will ship out the second day they arrive. Circumstances may arise that will delay the shipping process, in which case the customer will be notified immediately. Toy Qube reserves the right to refuse service to customers at our discretion.
Toy Qube is not responsible for any customs, brokerage fees and taxes.

Privacy & Security
ToyQube.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. We allow third-party companies to collect non-personally identifiable information when customers visit our site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you. Our site does not respond to “Do Not Track” signals or mechanisms
Returns & Replacements

All Sales are final. Most of the products we sell are collectibe items, therefore we do not accept returns or exchange.

Please contact ToyQube if you need more information.ToyQube reserves the right to final decision.

Customers will have FIVE (5) business days from the received date of item(s) to contact us via phone or email regarding defective item(s). If customers exceeds the 5 day policy, after the item(s) was received and to notify ToyQube about any defects on the product(s), ToyQube will no longer responsible for the product. However, we do understand that there might be special exceptions. The ToyQube staff and ownership will pay careful attention to the circumstances and make decisions based on the facts received.

ToyQube will ship back the replacement to the customer, once the defective item(s) is returned to us and upon our examination that the defectiveness is under our responsibility. An agreed substitution may take place, only if the returned item(s) is out of stock. ToyQube is not responsible for the replacement and refund to a false report. In the event of a dispute, ToyQube reserves the right to final decision.

Lost Package
In an event that a product is lost in transit and your package is not delivered to you within a reasonable amount of time (for both domestic and international orders) we will not be responsible for the lost packages. If you wish to contact us regarding your missing or lost order, please email us at info {at} toyqube. {dot} com. We will review each order by an individual case by case basis. Upon review, the decision made by ToyQube will be final.
Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Complaints and Waiver

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.